Frequently Asked Questions

Delivery

After your payment is authorized and verified, it can take up to 1 business day for orders to be processed. Please allow 1-2 business days for your tracking details to update. All of the orders are delivered Monday to Friday between 10am to 6pm depending on location and capacity of our logistic partner.

Please note: Due to covid-19 and the surge of online purchases and digital platforms in the market from covid-19, there is an expected delay to certain deliveries and normal schedule may be disrupted. We are currently working within our best efforts with our partners to ensure our parcels are delivered safely and timely. Your patience is much appreciated in this time of pandemic.

 

  • Deliveries within Peninsular Malaysia takes 3-7 business days subject to our logistic partner's delivery schedule and capacity. Our logistic partners are GDEX, Poslaju and DHL.
  • Deliveries within East Malaysia takes between 7-21 business days.
  • Same day delivery option is available within Klang Valley, excluding Banting, Dengkil, Gombak, Jenjarom, K.Selangor, Rawang, Sekinchan, Semenyih with a cut off time of 1p.m.
  • All orders past the cut off time will be fulfilled on the next day via GrabCar service. Please ensure there is somebody at the specified address when you select Same Day Delivery option.
  • Goods will be delivered from Monday to Friday. Public Holidays and weekend orders will be delivered on the next working day.

     

    Returns

    Online purchases are eligible for refund only by online store credit from total value of refund.

    • Damaged items must be e-mailed or reported within 48 hours upon receival
    • Defective items can be exchanged or replaced within 30 days. The refund will be made through store credit and is applicable to electronic items only.
    • Change of mind on items will not be entertained and no cash refund will be made
    • Change of size or colour is possible with terms and conditions and the full cost of shipping (back to warehouse and resend fee) is to be borne by the buyer.
    • All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable

    The goods are the customer's responsibility until they have reached our warehouse. Please ensure returned items are packaged properly in order to avoid damages. This includes the boxes, packaging and tags. RYO Lifestyle will not be responsible for any returned items that are damaged.

      

    Import Duty & Taxes

    Import Duty & VAT Will be an additional cost for certain countries. We will not take responsibility for any additional cost incurred that is subjected to your countries import rules and regulations.

     

    Bulk Purchase & Corporate Sale

    Struggling to find the right gifts for occasions like souvenirs, product launches, annual dinners and promotional events?

    At Ryolifestyle, you can find the source of select adorable yet practical products and corporate gift items in bulk. Our variety of choice business door gifts available will astound you, ranging from premium gifts, novelty items and superior corporate gifts to simple giveaway items.

    Feel free to tell us your budget when you inquire, and we're more than pleased to provide gift advice and quotation.

    For inquiry or more information, get in touch with us:
    Instagram : https://www.instagram.com/ryo.lifestyle/
    Facebook : https://www.facebook.com/ryolifestyle
    Email : info@ryolifestyle.com